Privacy Policy

1. Introduction

Welcome to RealGirlfriendAI ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion chat service through our website and Telegram bot platform.

By using RealGirlfriendAI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

This policy applies to all users of our platform, including visitors to our website and users who interact with our AI characters through Telegram.

2. Information We Collect

We collect several types of information to provide and improve our services. Here's a detailed breakdown:

Account Information

• Telegram user ID and username (when you connect via Telegram)
• Email address (if provided for account recovery or notifications)
• Display name and profile preferences
• Account creation date and last activity timestamp

Chat Conversations

• Messages you send to our AI characters
• AI-generated responses in your conversations
• Conversation history for continuity and context
• Character preferences and relationship progress

Generated Content

• AI-generated images created during your sessions (stored temporarily)
• Custom character configurations and preferences
• Saved or favorited content within your account

Usage Data

• Session duration and interaction patterns
• Feature usage statistics
• Device type and platform information
• Error logs and performance data

Payment Information

• Transaction history and subscription status
• Credit balance and token usage
• Note: Full payment details (card numbers, etc.) are processed and stored exclusively by our third-party payment processors—we never see or store your complete payment credentials

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide personalized AI companion experiences and maintain conversation continuity across sessions
• Account Management: To create and manage your account, process subscriptions, and handle customer support requests
• Service Improvement: To analyze usage patterns and improve our AI models, features, and user experience
• Communication: To send important service updates, respond to inquiries, and provide customer support
• Safety & Security: To detect and prevent fraud, abuse, or violations of our terms of service
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We do not sell your personal information to third parties. We do not use your chat content for advertising purposes.

4. Data Storage & Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Secure Infrastructure: Our servers are hosted in secure data centers located in the European Union, compliant with GDPR requirements
• Access Controls: Strict access controls limit employee access to user data on a need-to-know basis
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Incident Response: We maintain procedures to detect, report, and respond to data breaches promptly

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our abilities.

5. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 30 days after deletion request
• Chat History: Stored to maintain conversation continuity; deleted upon account deletion
• Generated Images: Temporarily stored for up to 7 days, then automatically purged unless saved to your account
• Usage Analytics: Aggregated and anonymized data may be retained indefinitely for service improvement
• Payment Records: Retained for 7 years to comply with financial regulations

You can request deletion of your data at any time. Upon receiving a valid deletion request, we will remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

We respect your privacy rights. Depending on your location, you may have the following rights under GDPR and other privacy regulations:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Data Portability: Request your data in a machine-readable format for transfer to another service
• Right to Restriction: Request that we limit how we use your data
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@realgirlfriendai.com. We will respond to your request within 30 days.

7. Third-Party Services

We work with trusted third-party services to operate our platform. These services have their own privacy policies:

• Telegram: Our primary platform for AI chat interactions. Telegram's privacy policy applies to your use of their service. See: telegram.org/privacy
• Payment Processors: We use industry-leading payment providers to process transactions securely. They are PCI-DSS compliant and handle your payment information according to strict security standards
• AI Service Providers: We utilize advanced AI models to power our characters. Conversation data may be processed by these providers to generate responses, subject to strict data processing agreements
• Cloud Infrastructure: We use secure cloud services for hosting and data storage, with data processing agreements ensuring GDPR compliance
• Analytics: We use privacy-focused analytics to understand how our service is used, without tracking individual users across the web

We carefully vet all third-party providers and require them to maintain appropriate security and privacy standards.

8. Adult Content Disclaimer

• You are solely responsible for ensuring you meet the age requirements to use our service
• Our service may generate adult content including explicit text and images
• You agree not to share generated content with minors or in contexts where it would be inappropriate
• We reserve the right to terminate accounts that we believe are operated by minors
• Parents and guardians should implement appropriate parental controls on devices accessible to minors

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email or through our service for significant changes
• We will provide a summary of key changes where appropriate
• Your continued use of the service after changes take effect constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out:

We aim to respond to all privacy-related inquiries within 48 hours and will address any data subject requests within 30 days as required by GDPR.